Terms of Service | OffshoreServ

These Terms of Service (the "Terms") govern your use of OffshoreServ. By creating an account, ordering, or using any service, you agree to them. Please read them together with our Acceptable Use Policy, Privacy Policy, DMCA & Complaints Policy, and Service Level Agreement, which form part of this agreement.

1. Parties

This agreement is between you, the customer, and the operating entity that runs OffshoreServ ("we", "us", "OffshoreServ"). The name and registered address of the operating entity are provided on request. You are the person or organization that holds the account, orders the service, and is responsible for its use and payment.

2. Your account

An account requires only an email address, which may be private or disposable, and a password. You do not give us your name, address, phone, or identity documents. The sign-up and sign-in forms are protected by Cloudflare Turnstile, a privacy-friendly check that you are human.

You are responsible for everything done through your account and services.
You are responsible for the security of your account credentials and of the access details (such as SSH keys, root, or administrator passwords) to your servers. You can turn on two-factor authentication with an authenticator app (TOTP), and we recommend it.
No password reset. There is no email-based reset, and because we hold no identity documents, we cannot verify you any other way: a lost password, or a lost two-factor device without its setup key, cannot be recovered. Keep your password in a password manager.
Your email address is only your login: we never send email to it, marketing or otherwise. Support replies, service notices, renewal warnings and legal notices appear in your client area, so sign in regularly.
You can close your account from the client area once nothing is running on it. Closing it removes your email address and login data; billing records are kept without your email, as accounting requires. Any balance left on the account is forfeited when it is closed, so use it first, or withdraw the part that can be sent back under section 6.

3. Ordering and provisioning

You order from the Deploy page of a server while signed in to your account; there is no guest checkout. When you confirm an order, the price of the billing cycle you chose is paid at once from your account balance, and provisioning starts immediately. Typical delivery times are:

Offshore VPS: About 60 seconds.
Windows RDP: About 5 minutes.
Dedicated servers: 2 to 24 hours.
GPU servers: 1 to 24 hours.

These are typical times, not guarantees. Access details (IP address, username, and password) appear on the service's page in the client area; they are not sent by email. If provisioning takes longer than the stated range, we tell you on the service's page in the client area.

Some plans and locations depend on stock. Where a dedicated or GPU configuration is temporarily unavailable, we will tell you in your client area and either hold your order until stock returns or return the payment to your balance. IP addresses are assigned by us and remain ours; we may need to change an assigned IP address for operational or legal reasons, and we give notice in your client area where practical.

4. Payment and your balance

Prices are shown in USD. Every account has a balance in USD, which you top up in cryptocurrency from the client area (Billing > Add funds); new servers and renewals are paid from that balance. We accept five coins: Bitcoin (BTC), Ethereum (ETH), Monero (XMR), Tether (USDT, on the network shown on the payment page), and Solana (SOL). We take no card payments and use no card processor, so there are no chargebacks. Crypto payments go through a payment gateway that generates the deposit address and watches the blockchain; it receives the amount, the coin, and a random payment reference, never your email or account details. Details, including the required number of network confirmations for each coin, are on crypto payments.

4.1 Top-ups and rate lock

A top-up is between $100 and $10,000 per payment. The payment page shows the exact amount to send in your chosen coin and the deposit address. That amount is locked for 30 minutes, or 45 minutes for Bitcoin and Monero; send it within that window. Once the payment reaches the required confirmations, the USD amount of the top-up is credited to your balance automatically. Your balance is kept in USD, so later changes in crypto prices do not affect it, and it never expires while your account is open.

When you order a server and your balance does not cover it, the deploy page creates a top-up of at least the missing amount that carries your order. Once that top-up is credited, the order is placed and paid from your balance automatically, exactly as configured. If it can no longer be placed, for example because the plan is out of stock, the top-up stays on your balance and the payment page tells you so; you can then order again.

4.2 Top-up bonus

Every top-up earns a bonus: +10% from $100, the minimum, +20% from $250, +30% from $500, +40% from $750, and +50% from $1,000. The bonus is credited to your balance when the payment confirms and can pay for any server or renewal. It is not refundable and cannot be withdrawn.

4.3 Wrong amounts

Underpayment. If you send less than the amount shown, the payment page shows what is still due. Send the rest before the payment expires.
Late, expired and overpaid payments. A transfer that arrives after the deadline is usually still detected and credited automatically. If it is not, if a payment expires before it is complete, or if you send more than the amount shown, report it from the payment's page in the client area (Billing) with the transaction ID. We check the blockchain and credit what arrived to your balance.

4.4 Confirmations

A top-up is treated as received once it reaches the number of network confirmations required for the coin you used, as listed on crypto payments. It is credited from that point, not from the moment you broadcast the transaction, and the time this takes depends on the coin and the network's condition. Orders and renewals are paid from your balance, so they do not wait for confirmations.

4.5 Network fees and taxes

Network (miner) fees for sending crypto are yours to bear, both when you top up and when we send funds back to you. Prices are shown exclusive of any taxes that may apply to you in your own jurisdiction, and you are responsible for any such taxes. We charge no setup fees.

5. Renewals, suspension, and data deletion

Services renew on your billing cycle (monthly, quarterly, or yearly). Each renewal is charged automatically from your balance on the due date; there are no renewal invoices and no reminder emails. The client area shows your upcoming renewals and warns you when your balance is short. You can switch automatic renewal off for a service, or set it to cancel at the end of its period: it is then not renewed, and its data is deleted after the end date.

If a renewal is not paid by the due date, for example because your balance is short or automatic renewal is off, we follow fixed steps:

Suspension. The service is suspended 3 days after the due date.
Data deletion. If the service stays unpaid after suspension, data is deleted:
- 14 days after suspension for VPS and RDP; and
- 7 days after suspension for dedicated and GPU servers, so the hardware can be returned to inventory.

You can avoid suspension and deletion by keeping enough balance to cover your renewals; a single top-up can cover several of them. Top up early, because on-chain confirmations take time and the coin you choose determines how long that is.

6. Refunds

VPS and RDP: a 72-hour money-back guarantee on the first period of a new service, provided no abuse complaint is pending against the service. The amount paid for that period is refunded to your balance, and the service is stopped and deleted.
Dedicated and GPU servers: not refundable once delivered, because the hardware is provisioned specifically for you.
Your balance can always be used toward other services.

Crypto payments cannot be reversed on our side. On request, the unused part of your balance that came from top-ups can be sent to a wallet address you give us, minus the network fee; bonus credit, referral commission and service credits are never paid out. Request it from Billing in the client area (Withdraw), with the coin and the wallet address.

7. Acceptable use

Your use of every service is governed by our Acceptable Use Policy. In short, you may host anything legal in the jurisdiction where your server runs, and a short zero-tolerance list is forbidden and acted on immediately. Violations can lead to suspension or termination under section 12.

8. Complaints and legal notices

How we handle copyright complaints, abuse reports, court orders, and the EU Digital Services Act is set out in our DMCA & Complaints Policy. US DMCA notices are not enforced in our jurisdictions; valid local court orders and qualifying EU DSA notices can require action. Law-enforcement requests are handled under our law-enforcement guidelines.

9. Service levels

Network availability and service credits are governed by our Service Level Agreement, which targets 99.9% monthly network availability and sets out how to claim credits. Credits are added to your balance. The SLA is your exclusive remedy for downtime.

10. Your responsibilities

You are responsible for how you run your server. In particular:

Backups. Keep your own backups. We are not your backup provider, and we are not responsible for lost data, including after suspension and deletion under section 5.
Security. Keep your server patched and hardened and your credentials safe. A compromised customer server is your responsibility, and you remain liable for activity originating from it. See our hardening guide.
Lawful use. Ensure your use is legal in the server's jurisdiction and complies with the AUP.
Your customers and users. If you resell or host others, you are responsible for their conduct on your service.
Lawful export and sanctions. You are responsible for ensuring your use complies with any export-control or sanctions rules that apply to you.

11. Liability limits

We provide the service with reasonable skill and care, but to the fullest extent permitted by law:

The service is provided "as is" and "as available". We do not warrant that it will be uninterrupted or error-free beyond the commitments in the SLA.
We are not liable for indirect, incidental, special, or consequential loss, including lost profits, lost revenue, or lost or corrupted data.
Our total liability for any claim relating to a service is limited to the amount you paid us for that service in the 3 months before the event giving rise to the claim.
Nothing in these Terms excludes liability that cannot lawfully be excluded.

11.1 Indemnity

To the extent permitted by law, you agree to indemnify and hold us harmless against claims, losses, and reasonable costs arising from your content, your use of the service, or your breach of these Terms or the Acceptable Use Policy, including claims brought by third parties or your own users.

12. Suspension and termination

We may suspend or terminate a service for non-payment (section 5), for a violation of the AUP (section 7), or where a valid legal order requires it. For ordinary AUP issues we follow the warning-then-suspension ladder; for zero-tolerance categories we act immediately. Where we can, we tell you in your client area what happened and why, and we restore a service suspended in error. You may cancel a service at any time from its page in the client area; cancellation stops future renewals and does not create a refund except as set out in section 6.

Before a service is terminated for non-payment, the schedule in section 5 gives you time to top up and keep your data. If you are cancelling voluntarily, export any data you want to keep first, because deletion after termination is permanent and we do not keep copies for you.

13. Governing law

This agreement is governed by the law of the country of the operating entity described in section 1, and the courts of that country have jurisdiction, without regard to conflict-of-law rules. The location of your server may bring additional local law into play, as described in our other policies.

We prefer to resolve disputes directly, so please raise the matter with us before starting any formal proceeding. Notices to you are shown in your client area.

14. Changes to these Terms

We may update these Terms. The date at the top shows the current version. For material changes, we give notice at least 30 days in advance in your client area and on this page before they take effect. Continuing to use the service after a change takes effect means you accept the updated Terms; if you do not accept them, you may cancel before they take effect.

15. General

If any provision of these Terms is held unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it. You may not transfer your account to another person without our agreement. These Terms, together with the policies they reference, are the entire agreement between you and us for the service.

We are not liable for any failure or delay caused by events beyond our reasonable control, including failures of networks we do not operate, attacks beyond our mitigation capacity, natural events, or the acts of governments and authorities.

16. Support and contact

Support is provided by ticket from the Support page of the client area, to customers with an active dedicated or GPU server; the first reply usually comes within 12 hours and appears in the client area. Every other service is self-service: the Server actions on its page (such as reboot, snapshots, ISO, reinstall, reverse DNS and SLA credit claims) are carried out by our team, payment problems and withdrawals are requested from Billing, and our guides and status page cover the rest. There is no email, chat or phone support; how support works gives the details.

We have no email address. The name and registered address of the operating entity are provided on request.