How support works.
Tickets, not inboxes.

An inbox collects names, addresses and old conversations that someone could one day ask us to hand over. Tickets live in your account, attached to your servers, and nothing else is kept. Every request also reaches an engineer with the full context of the server it is about.

Your server’s page in the client area has Server actions: reboot, snapshots, ISO, reinstall and reverse DNS. Our team carries them out and marks each one done on the same page. Payments are credited automatically, and the guides cover setup and security step by step. Tickets with our engineers come with dedicated and GPU servers.

Everything we would answer is published: specs and prices on every product page, the jurisdictions compared, our terms and policies, and the FAQ on each page. VPS and RDP plans also come with a 72 hours money-back guarantee, so you can test on a real server.

The first reply usually comes within 12 hours, from an engineer, and it appears in your client area: we never email you. Incidents that affect many customers are posted on the status page first.

Encrypt it with our PGP key and paste the armored text into your ticket. Never send passwords or private keys, even encrypted.